Industrial Security Service is a better guard service by design:
We Listen.
We listen to our customers. Sounds simple doesn’t it? But time after time, we meet new customers whose old security company never listened to their needs, to their staff members, nor to the security needs of the guards. At Industrial Security, we learn your business and what matters to your company, not just for today but for the future. Our listening tools: - Regular Client meetings
- Annual quality survey
- Solicited security officer feedback
We Train.
Industrial Security Service understands the importance of effective unarmed security guard training in order to meet and exceed the needs of its clients and officers, as well as the continually rising demands of Homeland Security initiatives. The ISS training program is designed to allow each security officer the opportunity for a clear road to success. This entails three phases: - Core training topics : basic security officer duties - awareness, officer conduct, reporting, principles of communication.
- Customer specific focus: specific duties and procedures relating to the job at the customer's site.
- Promote and provide ongoing training: encourage each officer's professional development.
We Measure.
If it's worth doing, it's worth measuring. Our ISO certification is tangible evidence of our commitment to meaningful quality measurements. Our performance metrics are based on: - Customer satisfaction
- Compliance
- Site manager / security officer retention
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